Customer Story

Chipr Home Solutions

Enhanced close rates and market growth: Home services provider achieves sales excellence with SPOTIO

Change Impacted:
"SPOTIO is the best decision the company has ever made." Tanner Bradshaw, Director of Operations, Chipr
Key Integrations:

Customer Overview

Industry: Telecommunications
Company Size: 51-200 employees
Location: Salt Lake City, UT
Founded: 2019
Website: https://chipr.com

Chipr, a prominent home services provider, markets primarily to consumers, offering a range of solutions including fibre/mobile telecom services, alarm systems, and solar energy.

As their field team grew, Chipr faced significant challenges in maintaining performance standards and achieving a targeted 6% close rate in their territories. A previous solution had inaccurate data and frequent service interruptions. This severely hampered their visibility into field operations and limited their capacity to coach and scale their teams effectively.

The Challenge: Lack of Visibility & Productivity

Prior to adopting SPOTIO, Chipr faced two key challenges:

  • Accurately measuring their growing field team’s performance
  • Maintaining productivity to meet close rate targets.

Issues with inaccurate data capture and service interruptions from a previous vendor caused visibility problems, hindering effective team coaching and stalling growth and performance improvements.

The Solution: Reliable Data for Field Management

SPOTIO emerged as the ideal solution to Chipr’s challenges.

SPOTIO’s stable and reliable platform ensured accurate data capture, providing Chipr with deeper insights into territory performance than ever before.

This robust data allowed Chipr to closely manage and monitor field operations, laying the foundation for strategic improvements.

The Results: Data-Driven Strategies for Improvement

With SPOTIO’s support, Chipr was able to access detailed data on door-to-door (D2D) activities.

This wealth of information empowered their management team to work closely with SPOTIO’s success team, developing and implementing new strategies to enhance field performance and productivity.

These strategies were tailored to address the specific needs and challenges faced by Chipr, ensuring a targeted approach to process improvement.

To learn more, read the full case study here.