Industry: Telecommunications
Company Size: 51-200 employees
Location: Salt Lake City, UT
Founded: 2019
Website: https://chipr.com
Chipr, a prominent home services provider, markets primarily to consumers, offering a range of solutions including fibre/mobile telecom services, alarm systems, and solar energy.
As their field team grew, Chipr faced significant challenges in maintaining performance standards and achieving a targeted 6% close rate in their territories. A previous solution had inaccurate data and frequent service interruptions. This severely hampered their visibility into field operations and limited their capacity to coach and scale their teams effectively.
The Challenge: Lack of Visibility & Productivity
Prior to adopting SPOTIO, Chipr faced two key challenges:
- Accurately measuring their growing field team’s performance
- Maintaining productivity to meet close rate targets.
Issues with inaccurate data capture and service interruptions from a previous vendor caused visibility problems, hindering effective team coaching and stalling growth and performance improvements.
The Solution: Reliable Data for Field Management
SPOTIO emerged as the ideal solution to Chipr’s challenges.
SPOTIO’s stable and reliable platform ensured accurate data capture, providing Chipr with deeper insights into territory performance than ever before.
This robust data allowed Chipr to closely manage and monitor field operations, laying the foundation for strategic improvements.
The Results: Data-Driven Strategies for Improvement
With SPOTIO’s support, Chipr was able to access detailed data on door-to-door (D2D) activities.
This wealth of information empowered their management team to work closely with SPOTIO’s success team, developing and implementing new strategies to enhance field performance and productivity.
These strategies were tailored to address the specific needs and challenges faced by Chipr, ensuring a targeted approach to process improvement.
