TIER Mobility is Europe’s leading shared micro-mobility provider, with a mission to Change Mobility for Good.
By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars.
TIER reaches their customers with a talented 60 person outside sales team. These canvassers are spread across 100+ cities in 12 countries, tackling new territories and working with the leadership team remotely.
The Challenge
With teams spread out not only across multiple cities, but multiple countries, having a tool that gave management visibility into the field was important.
In addition, they were interested in a way to make the reps’ life more efficient and make it easier for everyone to hit their sales numbers – complete and total transparency.
If there was a tool TIER Mobility could leverage that would give management visibility into rep activities and give reps detailed information about each lead so they could visit businesses armed with valuable insight, they were all ears.
How SPOTIO Helped
By introducing SPOTIO to their workflow, TIER was able to address their most pressing concerns:
Complete Visibility
SPOTIO provides managers an easy way to see activities, measure, and analyze performance. Having every activity captured and updated in their system of record in real-time keeps their finger on the pulse.
Gone are the days of having to guess what’s happening in the field.
Streamlined Sales Process
SPOTIO helps reps stay focused, achieve their conversion numbers faster, and get in front of decision makers sooner.
Now there’s no more spinning wheels trying to land a meeting with the right person. The team can confidently go into each business and know who to ask for from the get-go.
Increased Productivity
Reps have insight into each account and go into each prospective account knowing if the lead is hot or cold. They also have activity data and know what took place during the last interaction.
Being armed with this intel also helps sales reps get their foot in the door and easily push past the gatekeeper, and thus, reduce the time it takes to make a sale.
Motivation
Using SPOTIO’s Sales Rep Leaderboard to create team challenges and motivate reps with some friendly competition. Reps can see how they stack-up against their co-workers, making for a fun and motivating environment that keeps everyone raising their bar.
Coaching
Leveraging real-time activity and sales tracking data, a manager can recognize ongoing patterns and trends that may be holding a rep back and step in to provide additional coaching.
Short term saves are also possible because of SPOTIO. Managers are equipped with what they need to identify that a rep is having a slow start for the day and course correcting them with a quick pep talk.
“As a manager, you can see who’s working and identify if anyone is struggling. SPOTIO is the best solution because it makes it easier to coach our team.”
The Result
“Improved productivity, keeping reps focused, achieving success quicker, and being in a scenario where reps are set up for success.”
For TIER Mobility, SPOTIO gave them everything they were looking for in a field sales engagement solution. Now positioned at the heart of day to day operations, SPOTIO brings substantial productivity & efficiency to the TIER canvassing team.
With real-time reporting and customizable dashboards, TIER’S managers have easy to understand insight into rep and territory performance and have a full understanding of what’s happening in the field.
If there are areas of concern, management can identify the problems quickly and help struggling reps become successful reps. With SPOTIO, reps are positioned for success and are achieving their goals more often.
When asked if SPOTIO went away today would you be able to do your job without it, the answer was simple: “No. It would be very difficult.”
