Chipr’s Field Sales Team Reaches Next-Level Performance with SPOTIO
Enhanced close rates and market growth: Home services provider achieves sales excellence with SPOTIO
Who They Are
Chipr, a prominent home services provider, markets primarily to consumers, offering a range of solutions including fibre/mobile telecom services, alarm systems, and solar energy.
-
Salt Lake City, UT
-
Telecommunications
-
B2C
The Challenge
As their field team grew, Chipr faced significant challenges in achieving a targeted 6% close rate in their territories. A previous solution had inaccurate data and frequent service interruptions. This severely hampered their visibility into field operations and limited their capacity to coach and scale their teams effectively.
Prior to adopting SPOTIO, Chipr faced two key challenges:
- Accurately measuring field sales performance
- Meeting close rate targets.
Issues with inaccurate data capture and service interruptions
from a previous vendor caused visibility problems, hindering effective team coaching and stalling growth and performance improvements.
The Solution
SPOTIO emerged as the ideal solution to Chipr’s challenges.
SPOTIO’s stable and reliable platform ensured accurate data capture, providing Chipr with
deeper insights into territory performance than ever before.
This robust data allowed Chipr to closely manage and monitor field operations, laying the foundation for strategic improvements.
The Result
With SPOTIO’s support, Chipr was able to access detailed data on door-to-door (D2D) activities.
This wealth of information empowered their management team to work closely with SPOTIO’s success team, developing and implementing
new strategies to enhance field performance and productivity.
These strategies were tailored to address the specific needs and challenges faced by Chipr, ensuring a targeted approach to process improvement.
- Enhanced Visibility and Process Improvement
- Increased Efficiency and Productivity
- Strengthened Carrier Relationships
